Join the Numero Uno team!

Current Positions:

Espresso Bar Manager

Specialty Coffee Focus

About Us

At Numero Uno Coffee Roasters, we're passionate about exceptional coffee experiences. Our specialty espresso bar combines artisanal roasting with impeccable service in a welcoming environment that celebrates coffee culture. We're seeking a dynamic, experienced manager to lead our team, oversee our in-house retail coffee offering section, and elevate our customer experience to new heights.

Position Overview

We're looking for a coffee obsessed, people first Espresso Bar Manager to oversee daily operations, build and develop our barista team, and create memorable experiences for our customers. The ideal candidate combines technical coffee expertise with strong leadership skills and a genuine passion for hospitality.

Key Responsibilities

Coffee Quality & Retail Operations

  • Oversee our in-house coffee selection program, ensuring consistent quality across all coffee offerings.

  • Implement and maintain rigorous quality control procedures for all coffee products.

  • Stay current with specialty coffee trends and innovations.

Team Leadership & Development

  • Recruit, hire, and onboard exceptional baristas who share our passion for coffee excellence.

  • Create and implement comprehensive training programs for all coffee preparation methods.

  • Mentor team members to develop their technical skills, coffee knowledge, and customer service.

  • Foster a positive, collaborative work environment that encourages growth and creativity.

  • Schedule staff efficiently to ensure optimal coverage while managing labour costs.

  • Conduct regular performance evaluations and provide constructive feedback.

Customer Experience & Retail Operations

  • Ensure exceptional customer service through leading by example and coaching staff.

  • Drive retail sales of whole beans, brewing equipment, and merchandise

  • Develop and implement strategies to increase average transaction value.

  • Assist in Creating and engaging in store education and tasting experiences for customers.

  • Manage inventory, ordering, and merchandising of retail products.

  • Handle customer feedback constructively and implement improvements.

Business Operations

  • Monitor and manage costs related to inventory, labour, and supplies.

  • Analyse sales data to identify trends and opportunities for growth.

  • Maintain equipment through regular maintenance and troubleshooting.

  • Ensure adherence to health and safety regulations.

  • Collaborate with marketing team on promotional activities and social media content.

Qualifications

Required

  • 3+ years of specialty coffee experience, including at least 1 year in a supervisory role.

  • Demonstrated expertise in espresso preparation and alternative brewing methods.

  • Strong leadership and team building capabilities.

  • Excellent verbal and written communication skills

  • Proven track record of providing exceptional customer service.

  • Ability to work in a fast-paced environment while maintaining attention to detail.

  • Proficiency with POS systems and basic business software

Preferred

  • SCA certifications in Barista Skills, Brewing, and/or Roasting

  • Competition experience (barista, brewers cup, roasting)

  • Experience with staff training program development

  • Retail management experience

  • Knowledge of specialty coffee industry trends and best practices

  • Background in hospitality or food service management

What We Offer

  • Competitive salary based on experience. 

  • Ongoing professional development opportunities.

  • Employee discount on coffee and merchandise.

  • Opportunity to attend industry events and competitions.

  • A collaborative, creative work environment with fellow coffee enthusiasts

Working Hours

This is a full-time position requiring flexibility to work weekends, early mornings, and occasional evenings for special events. Typical schedule minimum 38 hours per week.

How to Apply

Please submit your resume, cover letter explaining your passion for specialty coffee and leadership philosophy, and references to toby@numerouno.com.au. Include "Espresso Bar Manager Application in the subject line. Alternatively apply via Linkedin: https://www.linkedin.com/jobs/view/4227926234

Numero Uno Coffee is an equal opportunity employer committed to creating an inclusive workplace for all.